Front Desk Associate

Are you a librarian at heart who loves cats and color-coded checklists? We’re looking for someone who thrives on organization, communicates clearly and kindly, and has the patience to reassure both nervous cats and their owners. Our business is built on giving clients peace of mind, which means responding to messages promptly, staying organized, and maintaining a calm, welcoming environment.

📅 Schedule: Monday - Friday, 8:30 AM - 12:30 PM*
📍 Location: Cat Naps Cattery in Hamilton, NJ

*additional hours may be available during peak times of the year

What You’ll Do:

  • Answer and return phone calls, emails, and messages with professionalism and warmth

  • Greet clients, check in/check out appointments, and provide clear, organized communication

  • Perform morning feeding and wellness checks for our feline guests

  • Keep the front desk and client areas clean, tidy, and running smoothly

  • Help capture and share content for our social media accounts (TikTok, Instagram, Facebook)

Who You Are:

  • Detail-Oriented & Organized – If you love highlighters, spreadsheets, and keeping things in order, you’ll fit right in

  • Patient & Observant – Nervous cats (and clients) require a calm and understanding presence

  • Experienced with Animals – Whether you’ve worked in a vet clinic, volunteered at a rescue, or handled horses at a barn, you understand animal behavior beyond personal pets

  • A Clear Communicator – Comfortable talking on the phone, answering questions, and providing excellent customer service

  • Physically Capable – Able to lift up to 30 lbs (not all kitties are petite!)

  • Respectful of Cat Behavior – You understand that not all cats want attention and won’t offer a hand to one that isn’t asking for it

This position is perfect for someone who enjoys structure and organization but also has the patience and adaptability to work with both animals and people. If you love the idea of keeping things running smoothly while providing excellent care and communication in a calm, quiet environment, we’d love to hear from you.

How to Apply: Email hello@catnapscattery.com with your resume and a brief description of your experience working with animals and customer service.